Trust & Safety
Your safety is our foundation
Real estate fraud is a serious problem across Africa. We built Dwello Africa with safety-first principles to give buyers and sellers the confidence to transact.
How we protect you
Six layers of protection built into every transaction on Dwello Africa.
Identity Verification (KYC)
Every seller, landlord, and agent on Dwello Africa must complete identity verification before listing a property. We review government-issued IDs and selfies to confirm that users are who they claim to be.
Ownership Document Review
Our admin team reviews title deeds, land certificates, lease agreements, and utility bills before awarding the Dwello Verified badge. Only properties with confirmed ownership documentation earn the badge.
Secure Communications
All messages between buyers and sellers are kept within our platform. We never share contact details publicly. This keeps your personal information private and all conversations on record.
Fraud Reporting
Any user can flag a suspicious listing directly from the property page or our Report Fraud page. Our team investigates every report within 48 hours and takes immediate action on confirmed cases.
Diaspora Protection
We built Dwello Africa specifically with the diaspora in mind. Virtual tours, document sharing, and our verification system let you transact safely from anywhere in the world without needing to travel.
Dispute Resolution
If you encounter a problem with a transaction, our support team is available to help mediate and resolve disputes. We keep records of all platform activity to support resolutions.
Safety tips for users
Follow these guidelines to protect yourself when buying, renting, or selling.
Always verify a seller's KYC status before transacting.
Look for the Dwello Verified badge on listings.
Use our in-app messaging — never move conversations off-platform.
Request a virtual tour before sending any money or documents.
Never pay a deposit before physically or virtually viewing a property.
Report anything suspicious immediately using the Report Fraud button.
Do not send money to personal bank accounts outside of agreed escrow services.
Do not share your password, ID scans, or banking details via chat.
Do not trust listings with prices that seem too good to be true.
What does Dwello Verified mean?
The Dwello Verified badge is awarded to listings where our admin team has independently reviewed and confirmed:
- Seller or landlord identity (KYC approved)
- Proof of property ownership (title deed, land certificate, or lease agreement)
- Property details match supporting documents
- No active fraud flags or disputes on the listing
See something suspicious?
Help keep Dwello Africa safe for everyone. Report it and our team will investigate within 48 hours.