Privacy Policy

Last updated: 12 May 2026

Dwello Africa is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

1. Who We Are

Dwello Africa is a pan-African real estate platform operated by Dwello Africa Ltd. We connect buyers, sellers, landlords, and agents across Ghana, Ethiopia, and South Africa. In this Privacy Policy, "we", "us", and "our" refer to Dwello Africa Ltd. You can contact us at dwelloafricasupport@gmail.com.

2. What Information We Collect

Account informationWhen you register, we collect your full name, email address, phone number, country, and account role (buyer, seller, agent, or landlord).
Identity documents (KYC)Sellers, landlords, and agents must submit a government-issued ID, a utility bill, and a selfie for identity verification. These documents are encrypted and stored securely.
Property listingsWhen you list a property, we collect all details you provide including location, photos, ownership documents, pricing, and description.
CommunicationsMessages sent between users on our platform, enquiry forms, and support tickets are stored on our servers.
Usage dataWe automatically collect data about how you use the platform including pages visited, search queries, device type, browser, IP address, and timestamps.
CookiesWe use cookies and similar technologies to keep you logged in, remember your preferences, and analyse site performance. See our Cookie Policy for details.

3. How We Use Your Information

Service deliveryTo create and manage your account, show listings, process enquiries and tour requests, and provide messaging.
Identity verificationTo verify sellers, landlords, and agents and award the Dwello Verified badge to qualifying listings.
Safety and fraud preventionTo detect and investigate suspicious activity, respond to fraud reports, and protect users on the platform.
CommunicationsTo send you email notifications about enquiries, tour requests, messages, verification status updates, and important platform announcements.
Legal complianceTo meet our obligations under applicable laws in Ghana, Ethiopia, South Africa, and other jurisdictions where we operate.
Product improvementTo understand how users interact with the platform and improve features, performance, and content.

4. How We Share Your Information

We do not sell your personal data to third parties. We may share information with:

Other usersYour listing details and display name are visible to other users. Your personal contact information is never displayed publicly.
Service providersWe use trusted third-party providers for email delivery, hosting, and analytics. These providers are contractually bound to protect your data.
Law enforcementWe may disclose information when required by law, court order, or to protect the safety of our users and the public.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal, regulatory, or fraud prevention purposes. Anonymised usage data may be retained indefinitely.

6. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

AccessRequest a copy of the personal data we hold about you.
CorrectionAsk us to correct inaccurate or incomplete information.
DeletionRequest deletion of your personal data, subject to legal obligations.
ObjectionObject to our processing of your data for certain purposes, including marketing.
PortabilityReceive your data in a structured, machine-readable format.

To exercise any of these rights, email us at dwelloafricasupport@gmail.com. We will respond within 30 days.

7. Security

We use industry-standard security measures including HTTPS encryption, encrypted storage for identity documents, and access controls. No system is completely secure. If you believe your account has been compromised, contact us immediately at dwelloafricasupport@gmail.com.

8. Children

Dwello Africa is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us and we will remove the account promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If changes are significant, we will notify registered users by email. Continued use of the platform after any update constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at: Dwello Africa Ltd dwelloafricasupport@gmail.com

1. Who We Are

2. What Information We Collect

Account informationWhen you register, we collect your full name, email address, phone number, country, and account role (buyer, seller, agent, or landlord).

Identity documents (KYC)Sellers, landlords, and agents must submit a government-issued ID, a utility bill, and a selfie for identity verification. These documents are encrypted and stored securely.

Property listingsWhen you list a property, we collect all details you provide including location, photos, ownership documents, pricing, and description.

CommunicationsMessages sent between users on our platform, enquiry forms, and support tickets are stored on our servers.

Usage dataWe automatically collect data about how you use the platform including pages visited, search queries, device type, browser, IP address, and timestamps.

CookiesWe use cookies and similar technologies to keep you logged in, remember your preferences, and analyse site performance. See our Cookie Policy for details.

3. How We Use Your Information

Service deliveryTo create and manage your account, show listings, process enquiries and tour requests, and provide messaging.

Identity verificationTo verify sellers, landlords, and agents and award the Dwello Verified badge to qualifying listings.

Safety and fraud preventionTo detect and investigate suspicious activity, respond to fraud reports, and protect users on the platform.

CommunicationsTo send you email notifications about enquiries, tour requests, messages, verification status updates, and important platform announcements.

Legal complianceTo meet our obligations under applicable laws in Ghana, Ethiopia, South Africa, and other jurisdictions where we operate.

Product improvementTo understand how users interact with the platform and improve features, performance, and content.

4. How We Share Your Information

We do not sell your personal data to third parties. We may share information with:

Other usersYour listing details and display name are visible to other users. Your personal contact information is never displayed publicly.

Service providersWe use trusted third-party providers for email delivery, hosting, and analytics. These providers are contractually bound to protect your data.

Law enforcementWe may disclose information when required by law, court order, or to protect the safety of our users and the public.

5. Data Retention

6. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

AccessRequest a copy of the personal data we hold about you.

CorrectionAsk us to correct inaccurate or incomplete information.

DeletionRequest deletion of your personal data, subject to legal obligations.

ObjectionObject to our processing of your data for certain purposes, including marketing.

PortabilityReceive your data in a structured, machine-readable format.

To exercise any of these rights, email us at dwelloafricasupport@gmail.com. We will respond within 30 days.